Service Excellence

99.68% customer satisfaction

We use a rigorous process to select and manage our team of more than 20,000 Gurus across the country.  First, we select established local technology businesses with the proper certifications, credentials, and insurance to join our network.

More importantly, all Gurus must maintain positive customer satisfaction ratings to continue as a partner.  Each customer receives a satisfaction survey via email upon completion of the service request, and our organization proudly maintains a customer satisfaction rate of 99.68%.

Service statistics

Average Guru rating 4.7 out of 5.0 stars
On-time service rate 97.8%
Warranty return rate 1.0%
Same or next day appointment rate 99.8%
On-time resolution rate 99.9%

Learn more

To begin a discussion about your needs and the benefits of Gurus2go, we invite you to contact us today.