99.68% customer satisfaction
We use a rigorous process to select and manage our team of more than 6,000 Gurus across the country. First, we select established local technology businesses with the proper certifications, credentials, and insurance to join our network.
More importantly, all Gurus must maintain positive customer satisfaction ratings to continue as a partner. Each customer receives a satisfaction survey via email upon completion of the service request, and our organization proudly maintains a customer satisfaction rate of 99.68%.
|Average Guru rating||4.7 out of 5.0 stars|
|On-time service rate||97.8%|
|Warranty return rate||1.0%|
|Same or next day appointment rate||99.8%|
|On-time resolution rate||99.9%|