Service Models

Flexible service models to meet your unique requirements

When it comes to supporting your technology installation, Gurus2go offers flexible service models to meet the needs of small manufacturers and industry-leading global enterprises alike.  We’ll work with you to develop the appropriate service model for the type and amount of equipment involved and the service levels you need, whether it’s 2 hours or 2 days.

Model Description
On-Demand Utilize our on-demand model to minimize your monthly fixed costs.  This model is particularly attractive for small organizations, non mission-critical installations, and companies that haven’t finalized their service level requirements.

Some companies begin their Gurus2go program in the on-demand model and move to a maintenance contract as the installation base or company grows.

Blended In the blended model, we provide some services on demand and others via a maintenance agreement.  Gurus2go will work with you to establish a blend of services that best fits your budget, scope of work, and end-user service requirements.
Maintenance Contract Contracted service level agreements (SLAs) guarantee resolution within a specific timeframe. We offer an industry-leading user-friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly.

Bringing technology expertise & resources to your organization

Gurus2go delivers a single point of accountability for all aspects of your project.  That means we’re not relying on an online marketplace that forces you to deal with technician questions and operational issues that hamper your productivity and increase project costs.  Whether we’re the only vendor involved or whether we’re managing a larger team, our mission is to ensure that the project is completed on time, on budget and to your requirements with personalized end-to-end service.

To launch your initiative, we’ll begin by assigning an experienced client manager who will serve as your single point of contact for all facets of your project.  We will document your processes in great detail so that when we assign a job, our field engineers will know exactly what needs to happen to meet your requirements.

When the project officially launches, your Gurus2go client manager will closely monitor the jobs and serve as a liaison between you and your end users across the country.  Gurus2go uses an industry-leading real-time web service portal that offers a simple, user-friendly interface.  You and/or your end users can use it to submit service requests and track jobs in real time, or you can opt to call Gurus and we’ll handle the process from start to finish and notify you when the request is fulfilled.

Start a discussion today

Please call our national accounts group at 972-996-2525 or send an email here.