A Stress-Free Solution
This unique plan is designed to give you better peace of mind about the efficiency within your office. When a printer breaks down and the barriers to repairing are too high, simply use this service and get a replacement completely free! And when we say replacement – we mean a replacement of a new or like-new printer that you get to switch out for the broken printer on a permanent basis.
This plan is in place for a maximum of two years or until the service is used. For these two years, you know that you can pick up the phone and start the replacement process should you experience severe printer troubles. In addition, you will always have access to our excellent customer service representatives and solution technicians who will attempt to help you solve the problem remotely.
The replacement process: Designed to maximize your convenience
- Wait for Arrival: Once we start the replacement process, we will package and ship the new or like-new printer to you using premium airfreight carrier selections. We will pay for shipping charges so you will not get an unexpected bill.
- Send using Prepaid shipping: After you unload the replacement printer, simply pack up the old one in the same box we sent to you, and using the prepaid shipping labels we will send, ship the old one back to us.
Benefits to You
- The replacement printer is yours to keep. You don’t have to worry about replacement costs, repair costs, shipping costs or service costs. Our plan is guaranteed to make your work life less stressful.
- You will have access to our solutions technicians not only for the initial call, but throughout the entire process. We are here to help and, as always, we may run diagnostics remotely to ensure that there is not an easy fix instead of having to fully replace the device.
- Unlike insurance policies or unlimited support options, the costs for this plan are greatly reduced. Because this is a one time use plan within a specific period of time, we are able to keep our costs lower, which in turn allow us to pass on the savings to you.
Q: This is really a new or like-new printer?
A: Yes – you read it right. The printer will be in acceptable cosmetic condition as well.
Q: Will this work for any printer?
A: Actually, there are selected printers that we do cover. We take into account the age of the printer model, the availability of new or like-new replacements and then we make our list of printers we support.
Q: How long does this last?
A: This plan lasts for two years, although if you use the replacement option, then coverage will cease to exist.